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We usually ship orders within 24-48 hours of invoicing. Once we receive your order, we will review it for accuracy, availability and more. We will then be in touch to provide either confirmation of your order, let you know order status, or if we find any errors.
Any items not in stock at time of order may be placed on backorder. You may choose to have the order held and shipped when it is all complete, or have items in stock shipped right away and the backordered items shipped as soon as they are available.
We do all that we can to safeguard your information. We promise never to sell, give, rent, or lease your information to any outside company. We strive to be the best in customer support, so we treat your information as it was our own! We may, from time to time, send you an email or two, but it’s only from us, not some other company!
Ventura Bike-Pack Systems are made in New Zealand and are designed to fit on stock European Model Motorcycles (with the exception of a few USA only models). Precise fit with certain aftermarket accessories may be impossible or require modifications. Because of model variances between world markets, we cannot always guarantee a perfect fit with certain models and/or other aftermarket accessories. Please contact us to check on model information and any known restrictions.
Seat-Bags and Panniers are Universal Fitments. They are made to fit onto/under the rear passenger seat. Tank Bags are magnetic (with the exception of the SPA Tank Bag which uses suction cups).
Ventura Bike-Pack Special Orders
Ventura Special Order Items are non-stocked items that can be ordered for you. They must be prepaid and are NON-REFUNDABLE and NON-RETURNABLE once ordered. All items will be held under an order number until complete and will be shipped as soon as possible.
Most Special Order Items take approximately 6-12 weeks, depending on availability in New Zealand. The reason that an order can take 12 weeks is that the parts will be made to order items.
We will notify you of the shipment of your order by phone or email. If your order requires changes or corrections, please contact us. Make sure you reference the Order Number. Any changes or corrections must be confirmed by our staff. If you have any questions about Special Orders, please contact us right away.
Ventura products are guaranteed free from manufacturer defects in materials or workmanship incurred from normal use for a period of 1 (one) year from original date of purchase. Please consult your Ventura installation instructions for the manufacturer's load capacities and other important information. Warranty is limited to the replacement of defective item.
This warranty does not apply to product that has been altered, damaged, or rendered non-functional via improper installation or maintenance, abnormal wear and tear due to exposure to the elements, negligence, abuse, accidents, or any like circumstances.